Refund & Cancellation Policy

Last Updated: September 2026

This policy explains when payments made on ZipBeam can be cancelled or refunded.

Our Services

ZipBeam provides two kinds of service:

• Free file transfer — sending files between your devices. This is free of charge, so no payment, cancellation or refund applies.
• Paid printing and plain paper — printing documents, or buying blank sheets of plain paper, at participating ATP (Any Time Print) print points. You scan the print point's QR code, choose what you need, and pay through our secure payment partner, Razorpay.

Pricing

Before you pay, your phone shows exactly what you are buying — for printing, the number of pages, the number of copies and whether it is black & white or colour; for plain paper, the number of sheets — along with the rate and the total amount. You are charged only the total shown on that screen. Prices are in Indian Rupees (₹) and are set by each print point, which may not offer every option.

Cancellation

• Before payment: you can cancel at any time by going back or closing the page. Nothing is charged.
• After payment: your print job is sent to the printer immediately, so a completed payment generally cannot be cancelled. If your job has not printed, you can request a refund as described below.

When You Are Eligible for a Refund

• Money was deducted but your job did not print, or your plain paper was not provided.
• The printer failed, or only part of your job printed.
• You were charged more than the amount shown before payment, or charged more than once for the same job.

When a Refund Does Not Apply

• The job printed correctly with the pages, copies and print type you selected.
• The problem is in the file you uploaded — for example the wrong file, formatting, or content.
• You changed your mind after the job was printed.

How to Request a Refund

Email support@zipbeam.in within 7 days of the payment and include:

• Your payment ID or UPI transaction reference
• The date and time of the payment
• The name of the print point
• A short description of the problem

Refund Processing

We review each request and reply by email. Approved refunds are returned to the original payment method, usually within 5–7 business days of approval. The exact time for the money to reach your account depends on your bank or payment provider.

Contact Us

For questions about this policy, contact us at support@zipbeam.in or through the Contact Us page.